When it comes to support tools we use LiveChat on our website, Shopify app and manual order form. LiveChat lets us provide support instantly, the moment you need us. We also don’t use any form of automation, so you will always know you are speaking to a real person when contacting our teams. We aim to respond to all LiveChat queries within 30 minutes. And you can also contact us by phone during UK business hours should you need to speak to someone directly.
Our support teams investigate delivery issues, arrange address and shipping changes and provide order updates. Although delivery damages are exceedingly rare, on those occasions where accidents do happen, we will urgently rectify the issue for you by organising a free reprint. We invest a significant amount of time and money in our support function and are committed to doing everything we can to ensure your business operates as effectively as possible.Please get in touch if you have any questions, we’d be delighted to hear from you.